If you received "Error Code 413," it means the file you are trying to upload or add to your eBackpack account is above your account's per file upload size limit.
To fix the issue you can perform one of the following:
1) Decrease the file size.
- Some programs such as PowerPoint allow you to compress/optimize embedded images.
- You may be able to save to a different format for a smaller size. (PDF files, for example, are generally smaller than the source files, however, they do not allow editing).
2) Upgrade your eBackpack account to support larger files.
Please contact eBackpack if you need further assistance.