OS X Version information
OS X - all versions may attempt to pull all files from your account on connection to create preview images. This is behavior controlled by Apple and is not present in 3rd party clients such as CyberDuck (free).
OS X 10.8.3 works (subject to multiple file pull issue of OS X). In 10.8.3 on a forbidden action, the user will be prompted to re-authenticate. This behavior is controlled by Apple and OS X. Versions < 10.8.3 in the 10.8.x branch will not work due to Apple bugs.
OS X 10.7.5 works (subject to multiple file pull issue of OS X). Other 10.7.x branches should work.
OS X 10.6.8 works (subject to multiple file pull issue of OS X). Other 10.6.x branches should work.
12/31/2012 - Issue is still ongoing as an Apple bug in OS X 10.8.x branch.
9/27/2012 Mac OS X 10.8.2 (Mountain Lion Update 2) has not fully fixed the Mountain Lion connection issue. You are now able to get files, however saving files is still not fully working. Apple continues to work on this for a future update.
8/28/2012 The Mac OS X 10.8.1 (Mountain Lion Update 1) does not fix this issue. Prior versions of OS X continue to work without issue. Apple is aware of this issue as it has greater impact than just eBackpack related to all WebDAV network drives. To create your own support ticket with Apple about this, please visit http://www.apple.com/support/
8/20/2012, Apple has confirmed that they introduced a bug in OS X Mountain Lion that prevents mounting of network drives. Their team is aware of the issue and plans an update in a future release.
To connect to eBackpack as a network drive on your Mac in OS X (10.6 or later) requires this component to be active on your account. If you are unsure if this is active, please contact your account administrator.
There are three methods of implementation:
- Manual Connection (directions below)
- Finder Script (sample shown below)
- Applescript Script (contact eBackpack for further information)
Note: The OSX operating system from Apple provides a WebDAV implementation that differs slightly by version. Care should be taken to ensure that spaces in file names do not cause issues. While all versions will connect, some versions may require the files to be copied to your computer before opening. We strongly suggest you evaluate your specific usage scenarios with your OSX version and eBackpack.
We also recommend that you review this article about speeding up the drive on a Mac: http://support.ebackpack.com/KB/a72/ebackpack-connect-speeding-up-the-mac-connection.aspx
Manual Connection Method
- From your main desktop or from Finder
- Choose the Go menu (FIGURE 1)
- Click Connect to Server (FIGURE 1)
- Enter the following values: (FIGURE 2)
- Server Address: https://YOURACCOUNT.ebackpack.com/eBackpack
- Substitute YOURACCOUNT with your eBackpack account name
- (Optional) You may save the address by clicking on the “+” (plus) sign next to the server address box. (FIGURE 2)
- Choose Connect as Registered User and enter your eBackpack username in the Name field and your eBackpack password in the Password field. (FIGURE 3)
- Click Connect (FIGURE 4)
- There will now be a folder on the desktop for eBackpack. If you get an error, please ensure that you entered your username, password, and the Server address properly.
- To disconnect, simply “eject” the drive from your drive list or log off from your account.
Finder Script Method
| FIGURE 3
| FIGURE 4
- Open AppleScript Editor and run:
tell application “Finder”
mount volume “https://USERNAME:PASSWORD@YOURACCOUNT.ebackpack.com/eBackpack”
- Substitute USERNAME – user’s eBackpack username
- PASSWORD – user’s eBackpack password
- YOURACCOUNT – your eBackpack account name