Since eBackpack offers a free Group plan as well as a free 14 day trial, we are unable to offer refunds for any of our paid fees. Similarly, school accounts enter an agreement for a given service period. eBackpack uses these commitments from our customers to plan the program and its growth and is therefore unable to offer any refund or let schools out of any contracted period.
However, if you have an issue with the product, please contact us and let us know what we can do to improve your experience at eBackpack. We strive to provide all of our customers with a product that meets their needs.