eBackpack knows you expect the most when it comes to security, and we exercise a number of techniques to secure your data and ensure that it is always available when you need it. We regularly review our policies and practices to verify that we are doing everything possible to protect you against anything that may threaten our systems or your data. We will not expose everything we do to keep you safe, but we have included some of the measures we feel are important for our customers to know.
Protection from Data Loss
- All data accessed over your eBackpack URL (https://your-site.ebackpack.com) is sent over a secure SSL connection. We always make sure you access the application over this secured connection for any billing-related pages. You use a custom domain, you may notice this seamless redirection to your eBackpack URL any time you are accessing your billing information. eBackpack Connect, on Windows XP and certain versions of Microsoft Office, requires insecure access. Whenever insecure access is activated - it is limited to eBackpack Connect and only turned on after a discussion with the account administrator.
- User passwords are stored in an encrypted format using an algorithm approved by the U.S. National Security Agency for government-classified "top secret" information. We recommend choosing secure passwords to prevent anyone from being able to guess it.
Data Center Security
- All of your data is stored on multiple servers that are always available to you through the eBackpack application. We have invested in our infrastructure to ensure that individual server failures do not affect your ability to access your data.
- Data is mirrored and backed up to a secure off-site facility regularly.
- Our data centers manage physical security to their facilities, including the use of proximity card access, and video surveillance throughout the premises.
- We have DDOS mitigation in place at our data center.
- All servers are powered by datacenter-grade UPS battery backup units and diesel backup generators with on-site fuel reserves in the event of a power outage.
- A pre-action dry pipe fire suppression system snuffs out any fire before it can damage other servers and prevents water damage to surrounding units.